Front of House Team Member
About Tumbleweed Coffee and Bake Shop
At Tumbleweed Coffee and Bake Shop, we are passionate about serving gourmet coffee sourced from the top 1% of quality coffees worldwide and wholesome, scratch-made baked goods using organic, non-GMO ingredients free from artificial additives, colors, and inflammatory oils. Our mission is to create a welcoming space for community and conversation, catering to health-focused clientele who value premium quality, wholesome indulgence, and a cozy, inclusive atmosphere that fosters meaningful connections.
Core Values
- Treat every team member and customer with warmth, kindness, and understanding.
- From sourcing to serving, we commit to uncompromising standards.
- We commit to doing the right thing, even when no one is watching.
- We take pride in our work and own our mistakes to ensure we grow stronger.
- We blend our gifts and passions, with everyone contributing to keep things flowing smoothly.
- As a team, we are always dependable, maintaining a high standard of personal excellence.
Job Summary
As a Front of House Team Member, you are the face of Tumbleweed Coffee and Bake Shop, embodying our core values and commitment to creating a warm, welcoming environment. Your primary responsibilities include operating the cash register, mixing and serving drinks, and serving our scratch-made baked goods with care and enthusiasm. You will contribute to fostering a community-centric atmosphere while maintaining high standards of cleanliness and operational excellence.
Key Responsibilities
Customer Service
Greet customers with warmth and kindness, provide knowledgeable recommendations about our premium coffee and baked goods, and foster a welcoming environment that encourages conversation and connection.
Drink Preparation & Service
Prepare and serve a variety of coffee and specialty beverages with precision, adhering to Tumbleweed's uncompromising quality standards.
Serving Baked Goods
Present and serve our wholesome, organic baked goods to customers, ensuring a delightful and visually appealing experience.
Cash Register Operations
Accurately process customer transactions, handle cash and digital payments, and maintain a balanced register.
Community Engagement
Actively contribute to creating a "third place" vibe by engaging with customers, promoting a sense of belonging, and supporting community-building initiatives.
Uphold Standards
Adhere to Tumbleweed's core values and quality standards, including transparent sourcing, health-focused offerings, and exceptional service.
Shift Responsibilities
Opening Shifts
Set up the front of house, including preparing the cash register, restocking supplies, and ensuring the shop is clean and ready for service.
All Shifts
Maintain a clean and organized workspace, clean up after yourself, and contribute to a smooth workflow by collaborating with the team.
Closing Shifts
Ensure all areas are thoroughly cleaned, trash is taken out, and the shop is prepared for the next day.
Qualifications
- Passion for coffee, wholesome baked goods, and creating a welcoming community space.
- Strong interpersonal skills with a warm, kind, and approachable demeanor.
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
- Dependability and a commitment to personal excellence and teamwork.
- Previous experience in a café, restaurant, or customer service role is preferred but not required.
- Willingness to learn about premium coffee and organic non GMO baked goods.
- Ability to stand for extended periods and lift up to 50-100 pounds as needed.
- Ability to get and maintain a food handlers licence within the first 30 days of employment.
What Sets You Apart
- A genuine alignment with Tumbleweed's core values and mission to provide premium quality, health-focused products, and a community-centric atmosphere.
- Enthusiasm for engaging with health-conscious and eco-conscious customers, including discerning coffee and baked good enthusiasts.
- A proactive attitude, taking pride in your work and owning mistakes to grow stronger.
- Exceptional attention to detail in drink preparation and presentation, ensuring every customer experience reflects Tumbleweed's uncompromising quality standards.
- A natural ability to build rapport with customers, creating a warm and inclusive environment that fosters meaningful connections.
- Adaptability and teamwork, thriving in a collaborative setting where everyone contributes to a smooth and efficient operation.
- Reliability and consistency in maintaining a clean, organized workspace and upholding the shop's high standards of personal excellence.
Pay & Benefits
- Hourly Pay: Competitive wage of $12-$16 per hour, based on experience.
- Free Items: Enjoy 1- free drink or baked item while on shift.
- Flexible Scheduling: Part-time and full-time schedules available to accommodate various needs, with a focus on maintaining a healthy work-life balance.
- Community-Focused Work Environment: Work in a supportive, team-oriented atmosphere that values warmth, kindness, and collaboration.
- Paid Time Off (for full-time employees): Accrue paid time off based on hours worked to support rest and recharge.
Why Join Tumbleweed Coffee and Bake Shop?
Be part of a team that values quality, and community. At Tumbleweed, you'll work in a cozy, inclusive environment where your contributions help create meaningful experiences for our customers. You'll have the opportunity to learn about gourmet coffee and organic baking while growing in a role that blends passion, teamwork, and personal excellence.